Failure To Transact Policy

bid4bees.co.uk want their auction site to be a pleasant experience for both buyers and sellers. However, from time to time there may be a breakdown in communication and things can go wrong. We would expect and strongly advise members to try to resolve any problems directly with the other party as quickly as possible to achieve a satisfactory outcome for all involved.

Below are terms and conditions that buyers and sellers agree to undertake on acceptance of the main User Agreement when they register in order to eliminate, as far as possible, problems occurring and thus enabling resolutions to problems to be obtained. Please ensure you have read and understand this policy completely prior to accepting the User Agreement as this forms part of that Agreement.

Buyers

Members who place the highest bid or meet the reserve price and are the highest bidder in an auction are deemed to have won the item up for auction. Buyers become contractually obliged to pay for the item won immediately. Items won by a buyer must be paid for as per the terms set out in the auction listing.

Live bees must be paid for within 24 hours of the auction ending. All other items must be paid for within 4 days.

Buyers who fail to complete a transaction through non-payment will be reported by the seller to bid4bees.co.uk.

Buyers who have placed a bid on an auction item may contact the seller to request their bid to be cancelled. Bids may only be cancelled by bid4bees.co.uk and therefore sellers must contact us in order to remove any bids they agree to cancel. However, any bid whether it be a winning bid or not is placed at the buyers risk and sellers are not obliged to cancel any bids whatsoever.

Buyers failing to complete a transaction on 3 occasions will not be tolerated and therefore will have their account immediately blacklisted. This will deem the member unable to log in or bid on any listed auctions, indefinitely. Members accounts will be suspended/terminated at our sole discretion.

Any attempt by a Member to open a new account following the blacklisting of an account will have any new accounts terminated by bid4bees.co.uk and action may be brought against the Member.

Buyers may be able to reclaim a payment for non-receipt of goods through their payment provider. Please contact your payment provider for further information. Alternatively a small claim action through a small claims court may be sought for non-payment of goods under the Sale of goods Act.

Sellers

bid4bees.co.uk strongly recommends that sellers do not send items to buyers until items are paid for in full.

We also advise sellers to ensure that when sending items to buyers they use a service that is fully traceable in order to eliminate buyers from not receiving items paid for. Whilst bid4bees.co.uk cannot enforce the method you choose to send your items the seller assumes full responsibility of any goods until they are received by the buyer – should any items not be received, and you cannot prove the posting of any given item, you agree to give a full refund of item and postage costs to the buyer.

Bid4bees.co.uk accepts no liability whatsoever between buyers and sellers and their transactions, neither do they accept any liability on the sending and receiving of goods. In accepting the User Agreement and this policy you agree not to hold bid4bees.co.uk liable in any way.

Sellers that are reported 3 times for non-receipt of goods and who cannot prove the sending of goods will have their account blacklisted. This will deem the member unable to log in or bid on any listed auctions, indefinitely. Member accounts will be suspended/terminated at our sole discretion.

Fees

Any member that has accrued fees agrees to pay these fees as outlined in the User Agreement.

Failure to pay fees will result in your account being suspended until all fees due are settled in full. Any member who has their account suspended more than 3 times in any 3 month period will have their account terminated and/or blacklisted at our sole discretion.

Any attempt by a Member, whose account has been terminated and/or blacklisted, to obtain another account following termination/blacklisting understands that he/she leaves themselves open to prosecution by bid4bees.co.uk under the terms and conditions of the User Agreement, and the policies contained therein.

Refund Policy

Members pay a fee to list an item for sale on bid4bees.co.uk. Once an item has been listed and confirmed on bid4bees.co.uk the listing fee and enhancement fees become payable upon invoicing (see Section 7 of the User Agreement).

If the item sells, sellers also pay the commission fee in accordance with our Schedule of Fees.

If an item does not sell or is cancelled early there is no commission fee to pay, however, the listing fee and any enhancement fees will not be refunded as the advertising of the item has taken place.

If the item sells but the buyer subsequently withdraws or does not pay for the item, and the seller has made all reasonable enquiries of the buyer to find out if they intend to pay or have attempted to pay and made all reasonable efforts to resolve the matter directly with the buyer, then after the expiry of 7 days of the buyer’s successful bid, the seller may apply to us to credit the seller’s account with the commission fee relating to that sale.

The decision as to whether to credit the seller’s account will be taken at our absolute discretion and taking into account all the circumstances on a case-by-case basis.

Buyers who fail to complete a transaction through non-payment will be dealt with in accordance with our Failure to Transact policy.

If you notice that an overpayment/underpayment has occurred on your account balance or on an invoice, you must contact us within 24 hours of the date of the invoice or of noticing the error. We will verify and if an error is confirmed a credit/debit will be made to your account balance, as appropriate.

This policy forms part of the User Agreement, and by accepting the User Agreement upon registration you confirm that you have read and understood this policy and agree to be bound by the terms and conditions contained within.